The Quality Management System is our strategic process for improving everything we do to the benefit of our customers, ourselves and the community in which we operate.
In pursuing this process, we are guided by the following principles:
- Continual improvement of everything we do
- Understanding our customers requirements is fundamental to delivering on their expectations
- Systems for meeting requirements, for preventing errors, and for continual improvement must be established and maintained
- Measurement is the only criteria test of performance and improvement
- Delighting our stakeholders is everyone's business
We have proven the tremendous benefits derived from adhering to these processes, however there is a great deal more we can achieve. We are totally committed to this process. Success will only come from the dedicated participation of all of us.